Amazon Today Deals
Amazon Today Deals
Amazon Today Deals

Reply To: How to respond to NCX comments

    Satoru
    Enhanced
    JP

    Although there is no direct way of responding since you have the comment and their order ids, you can contact them and respond to them in that manner, you can specifically ask them what went wrong, how you can help them, etc. ultimately for the greater good, you can even provide them an additional unit with refunding them in full, this can be a building block for your brand and customer base.