Reply To: Can you tell how Customer service performance affects Account health ?

    john wick
    Enhanced
    none

    The health of your account might be affected by things like late deliveries, poor on-time performance, a legitimate tracking rate, and slow buyer responses. Since Amazon specifies certain standards for these items that you must uphold in order to maintain good account health, the majority of these things only apply to fbm merchants. Cheap packaging or a high defect rate can also have an impact on an Amazon account.
    1.0% of orders had defects.
    4% of deliveries are late.