Reply To: If the product has sold out and cannot be shipped. What should I do?

    Jason
    Enhanced
    none

    If you are unable to fulfill an order due to a product stockout, the steps you need to take will differ depending on whether the order is fulfilled by Amazon (FBA) or fulfilled by you (FBM). For FBA orders, Amazon will automatically cancel the order and refund the customer if the product is out of stock. For FBM orders, you must communicate with the customer, inform them of the issue, and provide options such as canceling the order or fulfilling it later. It’s important to keep the customer informed and issue refunds promptly, if necessary, to maintain good customer relationships.