› Forums › Amazon Account Health › What role do customer feedback and performance in account health? › Reply To: What role do customer feedback and performance in account health?
-
Customer feedback and performance metrics are crucial in determining account health on Amazon.
1-Positive customer feedback enhances reputation and trust.
2-Order Defect Rate should be kept below the threshold (usually 1%).
3-Timely shipments and minimizing order cancellations are important.
4-Prompt customer service responses contribute to a healthy account.Monitoring and managing these metrics actively is key to maintaining a successful Amazon account.
