Reply To: What should be done when a buyer claims that they have not received their order?

    Anna Norah

    If you are doing FBA, then this case will be handled by Amazon. In the FBM case, you have to contact the courier company that you are using to fulfill your order and then trace your order’s location. If your order is not delivered or is misplaced, you can contact the seller and ask them to send a new product to their order or return their payment if they have paid you for that order.