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Account still in Deactivation 15 days after video call. Need help!

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    David Ashan
    Beginner
    US

    I was in SPR step and I have finished video call with Amazon Associate.
    Associate told me that I would get the result within 72 hours but I waited 7 days and got no response, my account was still in deactivation & I got no request or guide to appeal.
    To solve the problem, I submitted an appeal to ask for more detail but I didn’t get any feedback. I also asked friends whose account was reactivated, they helped me to check the account and didn’t know this cause.
    Until now, I waited over 15 days and need a solution.

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