Amazon Return Policy

  • Post
    Faizan Ahmed
    Ultimate
    none

     

    Every Amazon seller should keep up with changes to the platform’s policies to give their customers a positive shopping experience.

    We’ll talk about Amazon returns and refunds in this section. Returns are a part of the selling process, and when it comes to selling on Amazon, you end up taking the blame even if you sent the right goods in the right color, size, and SKU. The unpleasant reality of selling on Amazon is that vendors must accept returns, even if the customer is at fault.

    Amazon Return Policy for Buyers

    You have 30 days to return anything that was shipped from an Amazon warehouse or from an Amazon store. However, few items have distinctive requirements or policies associated with them for returns.

    Your request will automatically be accepted and the refund will be executed if the seller doesn’t answer within the allotted time frame. The vendor may suggest a partial refund (a modified refund amount) for accepted returns without requesting the return of the item.

    Amazon Return Process

    If it falls outside of the policy only then Amazon will contact you with a return request. In your seller central, use the orders drop-down option to access the Manage Returns page. Once a return request is sent to an FBA seller’s account, the seller must take immediate action. You can incur additional costs if Amazon deems the returned items to be “unfulfillable.”

    There are three actions you should do before issuing a refund when a customer request one:

    • Wait until you receive the buyer’s package before offering a refund after you have authorized the return request. Even if you give the customer a refund, you can still let them retain or throw away the item. However, you have an option in this.
    • You have the option to perform a “partial refund” if the customer returns the item damaged or possibly in a different state than what you initially sent. To prevent any misunderstandings, it is crucial to warn the buyer if you decide to opt for a partial refund.
    • If the item was accurately displayed and described, but the buyer still doesn’t want it, you can decide to refund the full amount.

    Amazon Return Requirements

    When a customer returns your item, the amount of the refund is determined by three things:

    • Condition in which the item is delivered back
    • How long has the customer had the product with them?
    • How was the item purchased?

    When returning a product, a buyer can choose their preferred refund method by navigating to the Online Returns Center page.

    If the buyer chooses to receive a refund after the item has been shipped to the seller, it might take an extra 3-5 business days to process the return followed by the issue of a refund.

    According to the type of payment, refund procedures and timelines vary, as shown in the table below:

    Payment Method

    Refund Time

    Refund Method

    Credit card

    3 to 5 business days Credit card
    Credit card Immediate

    Gift card

    Debit card Max. 10 business days Debit card
    Checking account Max. 10 business days Checking account
    Amazon gift card Immediate

    Gift card balance

    Promotional certificate

    Not applicable No issue of refund

    Amazon gift card & credit card

    Reference the above fields for time details

    Gift Card Balance or perhaps, both

    Prepaid credit card Up to 30 days

    Prepaid credit card

    Reward points

    Max. 5 business days

    Reward point balance

    NOTE: The refund will be issued in local currency and computed using the same exchange rate that was in effect when the customer placed the order.

    How To Process a Return Request?

    With the use of Manage Returns, you have several options as a seller about a return request, including:

    • Authorize the request
    • Close the request
    • Issue a refund
    • Contact the buyer

      1. Authorize the request

    An FBA seller who receives an out-of-policy request or a non-FBA seller who chooses a manual authorization both have the option of manually reviewing a request. Take the actions outlined below to accomplish this:

    Step 1: Log in to your seller central account, then click on manage return from orders dropdown menu.

    Step 2: Select the request you want to consider to authorize a single-return request.

    Step 3: After completing step 2, you will be given the option of using the RMA (Return Merchandise Authorization) number produced by Amazon or entering a personal RMA number. This RMA number can be found directly below the return label on a customer’s return authorization label.

    Step 4: Select the requests you want to review, then click Authorize All Selected Returns to approve several return requests at once.

    Note:

    • A non-FBA seller & FBA seller who receives an out-of-policy request also has the choice to authorize the return request automatically. Amazon sends the purchaser an unpaid label in this case.
    • For SKUs excluded from the prepaid program, a professional seller has the option of either having the return request automatically approved or doing a manual evaluation.

            2. Close the request

    You can close a return request right away if you:

    • Plan to issue a refund without requesting the return of the item
    • Decide to reject the return (for instance, if the return request is outside the Amazon policies)

    Choose an appropriate reason to close the return request and give explanations to the customer. Once the return request is closed, Amazon sends the customer the message you have sent along with a closure reason.

    On the other hand, a buyer can also close a return request. In that case, you (seller) will get an email notifying you about it.

            3. Issue a refund

    A refund can be issued:

    • After the item has been returned
    • If you are letting the buyer keep your product

    However, if you want your product back from the buyer, Amazon encourages you to wait until you get it and then, issue a refund.

            4. Contact the buyer

    You can email the buyer anytime and discuss the issue. Rather than managing the return and issuing a refund, it is always a good idea to resolve the issue.

    How To Refund Tax?

    Sometimes all you want to do is give the customer their tax money back. In such circumstances, it is crucial to determine if the person is eligible for tax-exempt status. If so, the purchaser may request a tax refund.

    The buyer asks the seller directly for the tax returns. What you need to do to process the tax refund is as follows:

    • Find the order you want to provide the tax refund to by going to Manage Orders.
    • Click the Refund Order option on the Order Details page.
    • Select Refund tax only from the menu at the top of the Refund order page.
    • If you choose Tax exempt buyer, you will have to select an exemption reason.
    • Select the option labeled “Submit refund.”

    If you are unable to refund the tax for whatever reason, see if the order was sent through FBA or to a location where Amazon handles tax collection, tax computation, refunds, and remittance.

Viewing 2 reply threads
  • Replies
      Satoru
      Enhanced
      JP

      Amazon tends to favor the customer generally, with returns and sellers being left stranded, you wouldn’t even know that your return has been authorized even may be due to an invalid reason, FBM, in this case, has a good grip overall, hopefully, things get better for FBA in this regard as well.

      Emmi
      Beginner
      none

      Amazon generally supports the customer, with returns and sellers being left stranded, you wouldn’t even know that your return has been permitted even if it’s for an incorrect reason, FBM, in this case, has a good grip overall, and hopefully, things will shift for FBA as well.

      Jason
      Enhanced
      none

      FBM, in this situation, has a strong grip overall; hopefully, things become better for FBA in this aspect as well. Amazon strongly favors the customer generally, with returns and sellers being left stranded, you wouldn’t even know that your return has been authorized even maybe because of an invalid reason.

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