Can I extend amazon case time for more than 5 days?

  • Post
    Kallis Roy
    Enhanced
    CA

    My supplier is giving time for 15 days to provide documentation?How can I ask amazon to wait for me and not close case?

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  • Replies
      Madison
      Beginner
      BI

      you can not force amazon to close the case, but there is something you can do after closing off the case log you can create a new one and can add the previous case id as a reference for your case. in this way the will understand your problem in an effective way.

      Anna Norah
      Beginner
      GB

      No, you can’t ask Amazon to extend the case for more than 5 days because the case would be automatically closed after 24 hours. If you want to continue this case, you can create a new case and mention the previous case ID in the new case.

      John Aly
      Enhanced
      none

      yes, you can but to delay the time you have a reply for the case in any sense so that the case would not be close.

      Riz
      Beginner
      AL

      No, you cannot extend the amazon case time grater then 24hourns if you did not respond to amazon with in 24hours amazon will close your case automatically.

      Hannah hazel
      Beginner
      US

      It is not possible to extend the time for Amazon to resolve your case by more than 24 hours if you do not respond within that time period. Amazon will automatically end your case if you do not respond within that time frame.

      Emmal Aria
      Beginner
      none

      There is no way for you to ask Amazon to extend the case beyond 5 days because the case will be automatically closed after 24 hours. Create a new case and mention the previous case ID in the new one if you want to continue this case.

      Sylvester
      Ultimate
      US

      If you do not reply to Amazon within 24 hours, Amazon will close your case. You cannot extend the Amazon case time limit .

      Emma
      Beginner
      none

      It’s possible but a bit tricky you have to do a reply every day and don’t let them close the case that’s how you can stop Amazon from closing the case.
      But if you don’t reply to amazon every day then the case will be closed.

      Adam
      Beginner
      US

      Sorry, There is no way for extend the amazon case time as per your demand but after 15 days when you get the documentation from supplier then simply you add the previous case reference ID in new case that’s the solution.

      Linda
      Beginner
      US

      The only way to extend amazon’s case time for more than 5 days is to reply to the case on daily basis, due to the daily replies the duration of your case would be as long as you want.

      Jason
      Enhanced
      none

      Amazon will automatically close the case after 24 hours that you logged. If there’s delay in the documentation then you will have to open a new case with Amazon by giving the case ID of previous and continue.

      Lisa
      Beginner
      US

      No there is no way to extend the amazon case time for more than 5 days because once the 24 hours have been gone amazon automatically closes this case.

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