Can you tell how customer service performance affects account health?
A consumer may give you unfavourable feedback if they are dissatisfied with the goods they purchased, experience delivery problems, or feel unsatisfied with your level of customer service. Impact? Your account’s health could be negatively impacted by negative comments.
If a customer is unhappy with the products they bought, runs into delivery issues, or has a negative encounter with your customer care, they could leave you unfavorable feedback. From my point of view Impact? Detrimental comments may have a negative effect on the health of your account.
In simple terms if you and your product aren’t up to the expectation of the customer, they will eventually get back to you with a negative feedback, or they can even claim you (if you’re not answering or refunding when needed mostly for FBM), these factor will have a affect on your ODR, which ultimately affects your account health.
Customers may provide you with negative feedback if they are unhappy with a product they have gotten, experience delivery problems, or feel unsatisfied with your customer service.
Impact of that: Account’s health may be negatively impacted by negative comments.
Simply put, if you and your product don’t meet the expectations of the customer, they will eventually leave you a bad review or even sue you (if you don’t respond or issue a refund promptly, mostly for FBM). These factors will have an impact on your ODR, which in turn has an impact on the health of your account.
Bad customer service affect your account health. It leads to negavtive account feedback that will ultimately lead to account deactivation.
The customer could leave you negative feedback if they are unhappy with the products they bought, experience delivery issues, or have a negative experience with your customer service. From my perspective, what is the impact? You may suffer a negative effect if you receive negative comments.
Customer service performance is one of the most important factor that can affect on your account health, It could be a negative feedback from customer or A to Z guarantee claims and chargeback claims.
Customer’s service is too much important, here are some topics that can affect your account health negatively or positively:
a. Reviews and ratings: Poor customer service can lead to negative reviews or ratings, which can damage the reputation of the account and make it less likely that other customers will choose to do business with them in the future. whereas the good customer service have a postively impect on your account.
b. Refunds and disputes: Handling refunds and disputes in a prompt and professional manner can help prevent negative reviews or ratings and maintain customer loyalty.
c. Repeat business: Customers who have a positive experience with customer service are more likely to become repeat customers, which is important for the long-term health and growth of an account.
These factors can affect your account positively or negatively.
- You must be logged in to reply to this topic.