Customer Never Received Package

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  • Post
    • June 21, 2022 at 9:01 am
    David Ashan
    Beginner
    US

    Today I got an email stating that an order was automatically refunded because the customer never received the package. This item is sold through FBA. The email also says my seller account will be adjusted accordingly. Since this is fulfilled by Amazon do I really take the hit on this or am I just misreading this?

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  • Replies
      • June 21, 2022 at 9:22 am
      Riz
      Beginner
      AL

      Yes, it happens once in a blue moon that the customer does not receive the package and Amazon will adjust according to the situation.

      • June 22, 2022 at 10:07 am
      William
      Beginner
      US

      Yes as because this was Fulfilled by Amazon so Amazon will adjust the item within your account and will possibly pay you for the missing unit.

      • February 16, 2023 at 4:41 pm
      Stephen
      Enhanced
      none

      yes, it can happen but it is a rare scenario, since you are doing FBA so delivery is the responsibility of Amazon so Amazon will adjust your account.

      • June 2, 2023 at 4:52 pm
      Linda
      Beginner
      US

      This happens sometimes but there is no need to worry about, since you are doing FBA and the shipment and deliveries are amazon’s responsibility, so if there is anything like that happens, amazon will make adjustments.

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