How do I request a replacement for a damaged or defective item from an Amazon?

  • Post
    Sylvester
    Ultimate
    US

    You are a third-party seller on Amazon, and a customer has received a damaged or defective item from their order. The customer has contacted you directly, asking for a replacement. As a seller, how do you guide the customer on requesting a replacement for the damaged or defective item from their Amazon order?

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