How to respond to NCX comments

  • Post
    arabella
    Enhanced
    none

    Under performance/Voice of the customer, I can see my NCX comments under details.
    How can I respond to those customers? When I look for their order id, under returns, there are no comments listed with their return. Only in the ncx box.

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  • Replies
      Esra bale
      Beginner
      none

      No, you can not respond to those customers, You can only see the messages and take possible action by your listing the things that need to improve.

      Lisa
      Beginner
      US

      No, you can not respond to NCX comments but you can improve your NCX rate means if you get any bad reviews on the listing or your return rate has to increase you can check the comments on why customers post bad reviews so you can improve the issue.

      John Aly
      Enhanced
      none

      The NCX comments are not editable neither they are respond-able amazon just tells us the reason why we have got the return.

      Linda
      Beginner
      US

      You can not respond to NCX comments but you can improve your NCX rate and you can check the comments on why customers post bad reviews so you can improve the issue.

      melissaablunt
      Beginner
      US

      Those customers cannot be responded to. You can only see the messages and take possible action by listing the things that need to be improved.

      Robert John
      Beginner
      US

      Unfortunately, You can’t respond to NCX comments, you can only see these comments and take action to improve your product quality or listing quality.

      Jason
      Enhanced
      none

      I do agree with all the members, we can see the messages and take possible actions rather than response to NCX comments.

      Satoru
      Enhanced
      JP

      Although there is no direct way of responding since you have the comment and their order ids, you can contact them and respond to them in that manner, you can specifically ask them what went wrong, how you can help them, etc. ultimately for the greater good, you can even provide them an additional unit with refunding them in full, this can be a building block for your brand and customer base.

      Barden John
      Beginner
      none

      No, you are unable to respond to such clients. All you can do is study their messages, and if necessary, improve the quality of your products using what you understand from customers messages.

      Stephen
      Enhanced
      none

      You cannot respond to the NCX comments, these are just for your information so that you could improve your product according to these comments.

      Andy Smith
      Beginner
      none

      Amazon only provides a reason for our return in the NCX comments, which cannot be edited or to which responses that cannot be made.

      john wick
      Enhanced
      none

      No, you cannot reply to such customers. All you can do is view their communications and, if necessary, respond by outlining the improvements that need to be made.

      Milly
      Beginner
      none

      You can’t respond to this type of customer. you can only improve your NCX by viewing what is the reason behind it, improve it for future you can’t face NCX comments.

      Tina
      Beginner
      US

      You cannot reply to NCX comments, but you can raise your NCX score and look at the reasons why people leave negative reviews so you can fix the problem.

      David Ashan
      Beginner
      US

      1.Log in to your Amazon seller account and go to the “Performance” tab.

      2.Click on the “Voice of the Customer” sub-tab.

      3.In the “NCX” section, you will see a list of customer comments. Find the comment you want to respond to and click on the “View comments” link.

      4.A pop-up window will appear with the customer’s comment. Click on the “Respond” button to reply to the comment.

      5.Type in your response and click “Submit.”

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