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Negative review of another product (different brand)

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    Esra bale
    Beginner
    none

    What to do with a negative review (not feedback) that shows images of another brand. On the picture clearly visible is that it is not my brand (no engraved logo with text). I contacted customer service, but they just copy and paste some unhelpful responses and do not take any action.

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      SAVAGE
      Beginner
      US

      You can report that review, and open a case with seller central support and tell them that your packaging is different, you have a different logo on the product, and provide them your real product images with a logo.
      You can explain to them that it may be done by one of your competitors, and they will remove the review.

      William
      Beginner
      US

      Try contacting the relevant team and only the Amazon Customer Support Team can resolve the issue. Try to contact Brand Registry Team and ask them to look into your case.

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