We encountered an issue with a return where we incurred return shipping costs due to a buyer’s mistake. The problem arose when the buyer returned a completely different item from what we initially sent. Despite issuing a no-money refund with a 100% restocking fee to account for the return of a different item, we were unable to recover the cost of the automatically issued return label. Typically, we would file a safe-t claim to reclaim this expense, but since there was no debit associated with the return, we were unable to do so. Despite multiple attempts to resolve the matter with the unhelpful customer support department, including escalation to a supervisor, we were redirected to another department that provided a generic response about the pre-paid label return policy.
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