What are some common issues that can negatively impact the health of an Amazon

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    john wick

    I am new seller and i want to know that what are the common issues that can negatively impact on the health of an amazon.

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      Robert John

      Account health depends on 3 factors:
      1)Customer Service Performance: It depends on negative feedback, A to Z guarantee claims, and chargeback claims.
      2)Policy Compliance: It depends on Amazon’s policies and different account & product violations for example restricted products.
      3)Shipping Performance: This is specifically for FBM sellers and it depends on the late shipment rate, pre-fulfillment cancel rate, and valid tracking rate.


      Here are some common problems that can negatively impact Amazon health as follows:
      1. Order Defect Rate (ODR)
      2. Late Shipments
      3. Pre-Fulfillment Cancellation Rate
      4. Negative Feedback
      5. Pre-Fulfillment Cancellation Rate

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