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What if the customer return the wrong product?

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  • Post
    John David
    Beginner
    none

    Please suggest, if any buyer refunds a replica product instead of our genuine product and claims we are selling fake branded products. How we can handle this issue?

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  • Replies
      John Aly
      Enhanced
      none

      First of collect the evidances that you product is not fake and customer returns the fake item, then contact the buyer and ask them to provide evidence that shows the product they returned was the one you sent them. Ask them to provide photos of the product they returned, and Do safe-T claims for your product and create a case with amazon to handle this situation that your product is not fake just the customer have returned the fake item.

      Barden John
      Beginner
      none

      First, you have to talk with your customers to send you proof of wrong products or damaged products if your product is wrong or there is any issue then you have to offer a refund to your customer if the product is not wrong then you have to open a case with amazon support and tell them the issue because the customers are the first priority for amazon.

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