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what is a to z guarantee refund amazon?

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    AMZ TEAM
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      Jacob Craig
      Enhanced
      none

      The A-to-z Guarantee protects you when you buy items sold and fulfilled by a third-party seller. It covers the timely delivery and condition of your items, and problems with returns. If you encounter a problem, you can report it to us. Our team will decide if you’re eligible for a refund.

      Emmal Aria
      Beginner
      none

      The Amazon A-to-z Guarantee provides buyers with an opportunity to obtain a full reimbursement for their purchase or cancel their authorized payment if they are not satisfied with a purchase made on a third-party site using Amazon Payments.

      Sam
      Enhanced
      GB

      Amazon guarantees a refund, or partial refund, to buyers if:

      The item doesn’t arrive, or it arrives 3 days after the latest estimated delivery date or 30 days from the order date, whichever is sooner.
      It’s either damaged during shipping, defective, misclassified, misrepresented, or has parts missing.
      They’ve returned an item but haven’t received a refund from the seller.
      The seller refuses to accept a return request that’s within Amazon’s return policy.
      They want to return an international order, and the seller doesn’t provide a return address in the UK, a pre-paid return label, or a full refund without the item being returned.
      Buyers have to file an A-to-z Guarantee claim within 90 days of the Estimated Delivery Date.

      Riz
      Beginner
      AL

      Customers who purchase things from third-party providers can use the A to Z Guarantee to obtain a refund. The A to Z Guarantee allows customers to file a claim if they are unhappy with the delivery or the item itself.

      Sylvester
      Ultimate
      US

      The Amazon A-to-z Guarantee protects customers when they purchase items sold and fulfilled by a third-party seller. Note: For information on how to request an A-to-z Guarantee refund, see Request an A-to-z Guarantee Refund.

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