What is Amazon’s policy on backordered items?

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    You are a seller on Amazon and you have received a message from a customer who is concerned about their order, which includes an item that is currently on backorder. The customer wants to know when they can expect to receive the item and what Amazon’s policy is on backordered items. You want to provide the customer with accurate information about Amazon’s policy and how it applies to their order.

    As a seller on Amazon, what is Amazon’s policy on backordered items, and how does it affect your ability to fulfill orders and keep customers informed about the status of their orders?

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