Amazon Today Deals
Amazon Today Deals
Amazon Today Deals

What should be done when a buyer claims that they have not received their order?

Currently, there are 0 users and 1 guest visiting this topic.
  • Post
    Sylvester
    Ultimate
    US

    When a buyer claims that they have not received their order, what steps should you take as a customer service representative to investigate the issue and provide a satisfactory resolution?

Viewing 2 reply threads
  • Replies
      Satoru
      Enhanced
      JP

      First of all make sure about the delivery if it reached the specific spot or not, if not then your simply step to take would be to send another unit without charging them extras, so that they can keep on coming to buy from you.

      Stephen
      Enhanced
      none

      If you are doing FBM then you need to investigate with the shipping company and check if the order has reached the spot or not, if it is missing simply send another unit to the buyer, if you are doing FBA then you can do case with Amazon or tell your buyer because it is Amazon who is handling the delivery.

      Anna Norah
      Beginner
      GB

      If you are doing FBA, then this case will be handled by Amazon. In the FBM case, you have to contact the courier company that you are using to fulfill your order and then trace your order’s location. If your order is not delivered or is misplaced, you can contact the seller and ask them to send a new product to their order or return their payment if they have paid you for that order.

Viewing 2 reply threads
  • You must be logged in to reply to this topic.