Why can’t I reply to all critical reviews?

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    Sylvester
    Ultimate
    US

    Why can’t I reply to all critical reviews?

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      Sylvester
      Ultimate
      US

      Brand owner can contact the customer who placed the order in the last year, including where it was sold. If the brand owner does not qualify for both the pre-requisites, they will see “Unable to contact customer” instead of “Contact Customer.” We also require the review to be linked to a verified purchase.

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