How to Cancel Amazon Order?

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Canceling an order on Amazon might be a very common topic but at the same is very important because there are several factors that you need to consider while canceling an order on Amazon. Also, we have received many queries regarding “How to cancel an Amazon order?” on AMZ Seller Forum.

So, we decided to come up with a detailed guide that could explain how you can cancel an order on Amazon as a buyer and seller. So, without wasting time, let’s get into the guide: 

How To Cancel Amazon Order Before It’s Shipped?

As a buyer, if you ever mistakenly place an order or have entered the wrong shipping address, you may want to cancel an order. But in both cases, you will only have 30 minutes to cancel an order or to change the shipping address

Cancel Order On Amazon As A Buyer:

In these cases, you can follow the steps below:

Step 1:

Go to and log in to your account.

Step 2:

Go to “Returns & orders” at the top right corner of your homepage.

Step 3:

On the orders page, you will find a list of ordered items. 

Step 4:

Select the order you have just placed within the 30 minutes and click on “Cancel items.”

Step 5:

On the next page, you will be asked to select the reason for the cancellation. 

Step 6:

After selecting the reason, make sure that you checked the correct item a then click on “Cancel selected items.”

Step 7:

After canceling the order, the buyer will receive a confirmation email regarding the Amazon order cancellation request and will notify you whether your order is canceled or not.

Cancel Order On Amazon As A seller

Step 1:

Log in to your Amazon seller central account.

Step 2:

Go to “Orders” and select “Manage orders.”

Step 3:

Now on the manage orders page, look for the order you want to cancel and the unshipped or pending orders. 

Step 4:

Select the order you want to cancel and click on the “Cancel order” button. 

Step 5:

On the cancel order page, choose the reason for Amazon order cancellation. 

Step 6:

You will 6 options in the drop-down list to choose from. Select the reason that won’t affect your account health

Step 7:

After selecting the reason, click the “Cancel order” button. 

Step 8:

As soon as you cancel the order, it will appear in the canceled orders tab under manage orders. 

How To Cancel Amazon Order After Shipping?

As a Buyer

As I mentioned earlier, the buyer only has thirty minutes to cancel an Amazon order. So, if your order has been shipped & you don’t know how to cancel Amazon order. In that case, you need to submit the cancellation request and contact the seller and him to cancel that order. 

For submitting the cancellation request, follow the process that is mentioned above. However, if the seller doesn’t accept your request, the buyer still has an option to return the item and get a refund. Just need to contact the seller on Amazon. If you don’t knowhow to contact a seller on Amazon, then follow these steps:

  1. Go to “Returns & orders.”
  2. Select the order from the list. 
  3. Go to its product listing. 
  4. You will find a seller’s name next to the sold by; click on that name. 
  5. Click on “Ask a question.”
  6. You will be taken to a chat window. 

As a Seller

If you want to cancel an order on Amazon as a seller that has been shipped, then you need to contact the buyer. The buyer information can be found from the Order ID or the seller’s orders list.

How To Cancel Amazon Digital Order?

To cancel the Amazon digital orders, follow these steps:

  1. Sign in to your Amazon account.
  2. Go to digital orders.

3. From the digital orders tab, select the order to want to cancel and click on the “Cancel “button next to the title to cancel the order on Amazon.

4. Choose the reason for cancellation.

5. Then click “Cancel your order.”

6. However, if the order has been shipped or delivered, click the “Return” button to return and refund the order. 

How To Buy Amazon Cancel Order?

Now, if you want to buy or reorder, your Amazon canceled the order without placing an order again. 

  1. Go to Amazon customer service. 
  2. Then click on “Chat with us.”
  3. Amazon will automatically fetch your most recent canceled order and will ask for the help you need with it. 
  4. Ask them to reorder your canceled product. 
  5. Within 5 to 6 minutes, your order will be placed without re-entering your shipping details or going to the product listing.  

How To Cancel Amazon Prime Order?

The process of canceling an Amazon prime order is the same as you cancel or order, which is mentioned above. 

How To Cancel Amazon Order in Mobile App

If you want how to cancel Amazon order in Mobile App, follow the steps below:

Step 1:

Install the Amazon hopping App on your iOS or Android phone and log in to your account. 

Step 2:

Click on the three horizontal lines at the right bottom corner of the menu.

Step 3:

From the menu click on “Your orders.”

Step 4:

Then select the order you want to cancel and follow the steps that are mentioned above.

How To Find Canceled Orders On Amazon?

To find canceled orders on Amazon,

  1. Log in to your Amazon account. 
  2. Go to “Manage your orders.”
  3. Then from the advance search, select “Cancelled orders” from the drop-down list. 

Why Can’t I Cancel My Amazon Order?

There could be various reasons why you might be facing difficulties in canceling your Amazon order. One possible reason is the status of your order. If the order has already been shipped or is being prepared for shipment, canceling it directly may not be possible. In such cases, you would need to wait for the package to arrive and then request a return or initiate a refund.

Another factor to consider is if you purchased the item from a third-party seller on Amazon. In such instances, the individual return and cancellation policies of the seller may apply, and you may need to contact them directly to request a cancellation.

How To Return An Amazon Order If You Can’t Cancel It

If you are unable to cancel an Amazon order, you can still return it. Check if the item is eligible for return, then sign in to your Amazon account, go to “Your Orders,” and select the order you want to return. Choose the reason for the return and the return method, which can be a drop-off location, carrier pickup, or printing a return label at home. Package the item securely with all accessories and original packaging, then send it back using the chosen method. Track the return package and once Amazon receives and processes it, they will issue a refund or send a replacement. Remember to contact Amazon customer support if you need further assistance or have any questions.


Q1. How long does Amazon take to refund a cancelled order?

Ans. Amazon takes 3 to 5 business days to refund you for your canceled order. However, sometimes debit card refunds take up to 10 days. 

Q2. When you cancel an order on Amazon are you refunded?

Ans. Yes, and the most significant advantage of Amazon is that they have a sound refund policy. 

Q3. Can you cancel an Amazon order after it ships?

Ans. No, the orders that are shipped cannot be canceled; however, the seller can submit the cancellation request or, in another case, can initiate a refund. 

Q4. Can I cancel Amazon order after payment?

Ans. Yes, you can. Your payment will be refunded once you cancel your order on Amazon. 

Q5. Why can’t I cancel Amazon order?

Ans. It’s most probably because your order has already been shipped. In that case, you can return the item when it is delivered or go to “Your Orders” to track the order and cancel the delivery. 


Now that you know “How to cancel Amazon order,” I hope you follow the right procedure. 

Hopefully, you find this guide helpful and informative, but if you still have any questions, feel free to ask. Also, you can comment on the topic below where you need our help. We will be happy to help you. Thank You. 

August 31, 2023

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