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The Sellers’ Guide to FBA Reimbursements in 2024

The core of a profitable FBA business is diligent inventory management. One of the strategic advantages of rigorous inventory management is that you can find an opportunity to force Amazon to pay for your inventory management mistakes, in the form of FBA Reimbursements.

Sounds too good to be true? Well, it is true, and we’re here to give you all you need to know about the FBA Reimbursement process. Let’s get started we already covered a topic on what is amazon fba.

What FBA Reimbursements Can I Get?

Inventory management mistakes, such as missing or damaged products, can have a direct influence on a seller’s profitability. Products that go missing, are damaged or have other fulfillment concerns might result in financial losses.

The method of how to see FBA reimbursements for sellers is also not that hard, they can easily get to the ‘All Transactions’ tab on their Seller Central Reports> Payments section, and generate a report that shows them their FBA reimbursements data.

With all that said, let’s see some common grounds which allow sellers to claim FBA Reimbursements:

Lost and Damaged Inventory

Amazon inventory management comprises various touchpoints, from storage to order fulfillment. Even with Amazon’s sophisticated processes, stuff might go missing or become damaged. This can be attributable to a variety of circumstances, including misplacement during storage, shipping mistakes, or internal mismanagement inside Amazon’s fulfillment facilities.

Addressing the subtleties of the fulfillment process, FBA sellers must understand the possible dangers that lead to missing or damaged products. Understanding the core reasons, whether due to logistical problems, technology faults, or human error, is the first step for effective reimbursement.

Vigilance is the first step in the FBA reimbursement procedure. Sellers must keep track of inventory reports, shipping tracking, and order fulfillment data regularly. Sellers may quickly discover inconsistencies in their inventory levels by building a thorough system of checks and balances.

For example, if a seller ships 100 units of a product to an Amazon warehouse but only 80 units are received and accounted for, there is an obvious 20-unit disparity. Sellers can avoid the financial impact of inventory inconsistencies by proactively resolving such discrepancies and filing compensation claims for lost products.

Customer Returns and Order Quantity Issues

Customer returns are an inevitable feature of e-commerce, and Amazon FBA sellers are not immune to the complexity that accompanies them. While Amazon manages consumer returns and reimbursements, mistakes sometimes occur. Sellers may encounter instances in which consumers obtain refunds without returning the merchandise or when new items are shipped but the original items are not returned.

Investigating reimbursement potential within client return procedures necessitates a detailed analysis of return reports, refund data, and purchase information. Identifying instances when a product is not returned after a refund or where the returned item is not brought back to the inventory opens the door to reimbursement claims.

When clients get more things than they purchased, order quantity mismatches might occur. Customers may not return the excess products in many circumstances, and these mistakes may go unreported by Amazon’s automated processes. Such anomalies must be actively identified by FBA sellers by cross-referencing order information and actual shipments.

Sellers who handle order quantity difficulties proactively not only assure customer happiness but also protect themselves from potential financial losses. Monitoring and reconciling order data with real customer receipts might discover inconsistencies that justify compensation claims.

FBA Fee Errors

Fees associated with the FBA model include commissions, storage costs, long-term storage fees, and shipping expenses. While these fees are necessary for Amazon’s services, there is a risk of overcharging. Errors in fee computation or categorization of items might result in sellers being charged more than the agreed-upon fees.

The extent and complexities of FBA fees require sellers to be diligent in studying their financial accounts and fee breakdowns. This knowledge comes in handy for recognizing instances of overcharging, whether due to miscalculations or system mistakes.

Sellers can use strategic techniques to properly examine fee computations and obtain refunds. Reviewing financial accounts, fee breakdowns, and invoices regularly might reveal inconsistencies that would otherwise be missed. Sellers should pay close attention to unusual charge increases or occasions when computed fees depart considerably from the advertised fee schedule.

When inconsistencies are discovered, sellers can begin the compensation process by filing claims with Amazon. This entails supplying unambiguous proof of the issue, such as invoices or supporting paperwork. Proactive participation in the fee reconciliation process ensures that sellers are billed appropriately and refunded for any excess fees paid.

FBA sellers can confidently negotiate the intricacies of inventory management, customer returns, and fee calculations by recognizing the typical areas for Amazon FBA reimbursements and using proactive monitoring and claiming tactics. Sellers wondering how to check which FBA reimbursements I got simply have to generate a report from the ‘All Transactions’ tab from their Seller Central account’s Reports section.

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Ways to Claim Amazon Reimbursements

Ways to Claim Amazon Reimbursements

Now, let’s see how you can go about making Amazon pay for its mistakes. There are many ways to go about it.

Do It Yourself (DIY)

The do-it-yourself (DIY) technique is the most cost-effective way to claim Amazon refunds. However, it necessitates a hands-on grasp of Amazon’s reports as well as a dedication to rigorous record-keeping.

The DIY technique entails sellers conducting the reimbursement process themselves, without needing any external instruments or support. Sellers must actively participate in inventory management, tracking customer returns, and finding charge irregularities.

The success of the DIY technique is dependent on thorough documentation of inventory shipments. To offer verification of inventory status and condition, sellers should preserve detailed lists, tracking numbers, and confirmation of delivery.

Regular reconciliations are essential for detecting inconsistencies between the quantity of units supplied to Amazon and the units accounted for in inventory.

Amazon FBA Reimbursement Tools

There are many professional tools available in the market that help sellers lodge reimbursement claims like a breeze, SellerBoard being one of the most renowned among those. This tool enables sellers to expedite the reimbursement process, thereby reducing the human effort required.

While SellerBoard (and other similar tools such as Amzrefund, Refundly, and Amz Tracker FBA reimbursement options) are not free and require costly subscription plans, they’re more than worth their cost considering how much money they can help sellers snatch from Amazon through even a single successful reimbursement claim.

For this reason, it is wholeheartedly recommended to enlist the help of these professional tools, as they’ll pay back their subscription cost if utilized correctly.

Hire a Virtual Assistant

Let’s face it, Virtual Assistants know more about Amazon’s ins and outs than normal sellers. Outsourcing reimbursement chores to a VA could be great idea, as it strikes a compromise between the DIY method and the use of automated solutions. Here’s how retailers may benefit from a virtual assistant’s efficiency:

Hiring a VA involves outsourcing particular reimbursement activities, such as downloading reports, evaluating data, and filing claims through Seller Central.

Virtual assistants can provide low-cost assistance while freeing up the seller’s time for other company operations.

By providing specific tasks for the virtual assistant, sellers maintain control over the reimbursement process. Virtual assistants are especially useful for managing monotonous work, enabling sellers to concentrate on more important elements of their FBA business.

To make this process go even smoother, maintaining constant and clear communication is required to guarantee that the overall objectives and standards are met.

Ultimately, the decision between the DIY technique, FBA reimbursement tools, and employing a VA is influenced by factors such as the seller’s familiarity with Amazon’s reports, financial constraints, and the desired amount of control over the reimbursement process. Each technique has its own set of benefits, and sellers should select the one that best fits their company’s needs and preferences.

How to Get FBA Reimbursements from Amazon?

The best way of making a reimbursement claim to Amazon is through professional tools such as SellerBoard or Refundly. These programs have in-built features that reduce the complex tasks of inventory error detection and lodging reimbursement claims to a matter of minutes.

Don’t believe us? Let us show you how:

  • Open the SellerBoard app on your computer.
  • Under the ‘Money Back’ tab, select the ‘Lost & Damaged’ option. Then click on the blue Download button to the right.
Money Back’ tab, select the ‘Lost & Damaged
  • Rename the file if you want, and hit ‘Save’.
Rename the file if you want, and hit ‘Save’.
  • Now you can see the error file in Excel format. Feel free to look through and see what inventory errors are there.
Now you can see the error file in Excel format
  • We need to start writing our reimbursement claim. Start by going back to the SellerBoard app, and hit the ‘Show Template’ button to the bottom-right.
hit the ‘Show Template’ button to the bottom-right.
  • Copy the template from the next windows.
Copy the template from the next windows.
  • Now go to your Amazon Seller Central account, and click ‘Help’ to the top-right corner.
Now go to your Amazon Seller Central account, and click ‘Help’ to the top-right corner.
  • Scroll down on that screen, and select the ‘Get Support’ option under ‘Need More Help?’.
Scroll down on that screen, and select the ‘Get Support’ option under ‘Need More Help?’.
  • Now click on the ‘Selling on Amazon’ option.
Now click on the ‘Selling on Amazon’ option.
  • In the next window, paste the data you copied from the template screen.
In the next window, paste the data you copied from the template screen.
  • Now you need to paste the product ASIN, and the Dates and Transaction ID in the relevant fields in the template. Go to the Excel file you downloaded, and copy the product ASIN Dates and Transaction ID one by one.
  • Paste the ASIN in the relevant field first.
Paste the ASIN in the relevant field first.
  • Now paste the Date & Transaction ID in the relevant field, and hit the ‘Continue’ button below.
  • Under the ‘Confirm Your Issue’, click on the ‘Inventory damaged in FBA warehouse’ option, and then hit the ‘Continue’ button down below.

The process for product returns, and FBA fee charges is not radically different, with only some minor differences here and there. Here’s how you would go about making a Reimbursement claim from a product return perspective.

  • On the SellerBoard app, under the ‘Money Back’ tab, this time select the ‘Returns’ option and then click on the blue ‘Download’ button to the right.
  • On the downloaded Excel sheet, select the Order numbers in red, and copy them.
  • On your Amazon Seller Central account, go to Help, then select ‘Get Support’, just like with the previous case.
  • Under ‘Describe Your Issue’, write down ‘Reimbursement Returns’.
  • Now hit the Enter key, and paste the order numbers you just copied from the Excel sheet, and click ‘Continue’.
  • Under ‘Confirm Your Issue’, Select the ‘FBA Returns Reimbursement’ option, and then hit ‘Continue’ button to submit the claim.

That’s it, you’re all done. Your case has been submitted to Amazon, who’ll review it and reimburse you if the discrepancies pointed out are found to be genuine. This usually takes around 12 hours.

Best Practices for Filing Amazon Reimbursement Claims

Following standard procedures when completing Amazon reimbursement claims ensures a smooth and hassle-free process. Here are some important dos and don’ts for optimizing your approach:


Choose a method that corresponds to your degree of familiarity and comfort. Choose an approach that corresponds to your skills, whether you go the DIY route, use professional reimbursement tools, or engage a virtual assistant. This guarantees that you can move through the procedure quickly and successfully.

Maintain vigilance by analyzing possible reimbursement circumstances frequently. Create templates for various sorts of problems, such as missing inventory, damaged products, and incorrect order quantities. This proactive strategy streamlines the reimbursement process and ensures that prospective claims are not overlooked.

While Amazon’s automated technologies play an important part in the reimbursement process, compensation amounts must be calculated separately. Because technical errors or underestimations are possible, it is advisable to confirm the amount you expect to be paid. This extra step guarantees that you are fairly compensated for any mistakes or losses.

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After opening a support ticket for a refund claim, follow up on it regularly in a professional and friendly manner. Emails are normally responded to within 12 hours by Amazon. Follow-ups that are consistent and polite reflect your dedication to resolving difficulties and can speed up the reimbursement process.


Proceed with care and professionalism while dealing with Amazon. Simple communication errors might have major implications, including account suspension. Maintain a courteous and unambiguous tone while resolving refund difficulties to avoid any misconceptions that might negatively affect your seller account.

While automated solutions might help to speed up certain portions of the reimbursement process, excessive usage should be avoided to risk warnings or account suspension. Amazon’s regulations may prohibit the aggressive usage of automated technologies. To maintain a healthy seller account, use such tools sparingly and according to Amazon’s requirements.

Following these guidelines gives a good basis for negotiating the intricacies of Amazon reimbursement claims. By matching your approach with best practices, you not only increase the likelihood of successful claims but also contribute to a good and professional seller experience on the platform.

Important Things to Ensure a Successful FBA Reimbursement Process

To be successful in FBA selling, you must navigate both hurdles and attractive possibilities. Here are some of the factors that will make or break your FBA Reimbursements journey:


The immensity of Amazon’s fulfillment network introduces inherent obstacles in inventory management, potentially resulting to losses due to misplacements, shipping failures, or internal handling concerns.

While client returns are unavoidable, the complexities of return processing can result in financial losses, particularly if errors go undetected.

The varying FBA fees, along with the possibility of overcharging, create a scenario in which diligent monitoring is required to avoid financial inconsistencies.


FBA allows retailers to access a worldwide audience without having to worry about shipping and logistics.

Using Amazon’s large fulfillment infrastructure allows sellers to concentrate on product quality and marketing while putting logistics in the hands of experts.

How many FBA reimbursements per case are allowed? Nobody knows. So just try your luck and hope it does not hit Amazon’s limit, simple as that.

FBA has the potential to greatly increase sales and profitability while also providing a scalable approach for businesses of all sizes.

Proactive Mindset:

FBA allows retailers to access a worldwide audience without having to worry about shipping and logistics.

Using Amazon’s large fulfillment infrastructure allows merchants to concentrate on product quality and marketing while putting logistics in the hands of experts.

FBA has the potential to greatly increase sales and profitability while also providing a scalable approach for businesses of all sizes.

Continuous Monitoring:

The FBA environment is dynamic, and changes may happen quickly. Continuous monitoring of inventory levels, client refunds, and charge structures enables merchants to react quickly to emergent problems.

Continuous monitoring allows sellers to react to changing market trends, capitalize on new possibilities, and face difficulties head-on.

Holistic Understanding:

Recognizing Diverse Reimbursement situations: Recognizing the many situations that may cause a claim, from lost inventory and damaged items to fee inconsistencies and order quantity concerns, is part of a complete approach to reimbursement techniques.

Using Automated Tools: Using insights from automated reimbursement tools improves efficiency by automating data analysis and claim filing. This method can save time and simplify the reimbursement procedure.

Balancing Control and Outsourcing:

Outsourcing tedious duties such as report downloads and data analysis allows sellers to focus on strategic parts of their company while assuring the effectiveness of reimbursement-related procedures.

Sellers should keep oversight and control over crucial procedures when outsourcing to maintain a comprehensive picture of their FBA business.

A proactive approach, regular monitoring, and incorporating of information from automated technologies serve as the cornerstone for a successful and lucrative FBA business. By following these guidelines, sellers can increase their reimbursements, improve operational efficiency, and succeed in the fast-paced world of FBA.


Effective Amazon FBA reimbursement methods are critical to the financial sustainability of your FBA organization. FBA sellers can manage the complexities of the reimbursement environment and ensure they are fairly paid for any inconsistencies or losses found during the fulfillment process by remaining aware, proactive, and adaptable.

Utilize our complete guide to FBA reimbursements coupon code to get some money out of Amazon.

Most Amazon sellers did not know that they could point out flaws in Amazon’s inventory management and get paid for it, at least until now. Keep checking on Amazon Seller Forum to find out more useful insights like these.

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